Contact MOCTOY Bricks

Have a question about your order or one of our building block sets? We are here to help.

For faster support, please include your order number, the email address used at checkout, and a clear description of your question.

Customer Support

  • Email: jwtk618@outlook.com
  • Response time: usually within 24-48 business hours
  • Live Chat: click the chat button at the bottom right of our website when available

What We Can Help With

  • Order confirmation and payment questions
  • Shipping status and tracking updates
  • Return and refund questions
  • Missing parts or damaged items
  • Product details, assembly questions, and building set support

Missing Parts or Damaged Items

If your item arrives with missing parts, damaged parts, or a damaged package, please contact us as soon as possible.

Please include:

  • Your order number
  • Clear photos or videos of the issue
  • Photos of the shipping package, if the package was damaged
  • The part number or page number from the instruction manual, if available

This helps us review the issue faster and provide a suitable solution.

Business Hours

Our customer service team usually replies Monday to Friday. Messages sent on weekends or public holidays may take longer to receive a response.

Company Information

MOCTOY Bricks

Address:
2nd Floor, Yunzu Business Center,
Longgang District, Shenzhen,
Guangdong, China

Phone: +86 133 8010 4727

Social Media: @tht880921

Need Help Faster?

Please contact us by email and include your order number in the message. This is the fastest way for us to find your order and help you.