Shipping policy

At MOCTOY Bricks, we want every order to arrive safely and with clear tracking information. Please review our shipping policy below before placing your order.

Order Processing Time

  • Orders are usually processed and packed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • During peak seasons, promotions, or inventory checks, processing may take slightly longer. If there is a significant delay, we will notify you as soon as possible.

Estimated Delivery Time

  • Standard Shipping: usually 7-12 business days after the order has been shipped.
  • Delivery times are estimates and may vary depending on the destination, carrier workload, weather conditions, customs clearance, holidays, or other events outside our control.

Shipping Fees

  • We offer free standard shipping on most orders.
  • If any shipping fee applies, it will be shown clearly at checkout before payment.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use the tracking number to follow your package through our website or the carrier's official tracking page.
  • Tracking updates may take 24-72 hours to appear after the package is handed to the carrier.

Shipping Address Accuracy

Please make sure your shipping address, phone number, and email address are correct before placing your order. We are not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Packages

If your tracking information has not updated for several days, or if your package appears delayed, please contact us with your order number. We will help check the shipment status and work with the carrier when possible.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or local fees may be charged by the destination country. These fees are not controlled by MOCTOY Bricks and are the customer's responsibility unless otherwise required by applicable law.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse processing. If this happens, each shipment may receive its own tracking number.

Need Help?

If you have questions about shipping or tracking, please contact us through our Contact page or reply to your order confirmation email. Please include your order number so we can help you faster.