📞 Contact / Support Policy

Contact Us

• For any questions about orders, shipping, returns, or products, please contact us via:

  • Email: pennyzhong90@gmail.com

• Our customer service team will respond within 24–48 business hours.

Business Hours

• Monday to Friday: 9:00 AM – 6:00 PM Beijing Time (GMT+8)

  • Equivalent to:

    • 8:00 PM – 5:00 AM (Previous Day) Eastern Time (EST, GMT-5)

    • 5:00 PM – 2:00 AM (Previous Day) Pacific Time (PST, GMT-8)

• Weekends and public holidays: replies may be delayed.

Important Notes

• Please include your order number when contacting us.

• Email is the fastest way to reach us.

• All communication records will be kept for proper dispute resolution.