🔄Return & Refund Policy

Thank you for shopping with MOCTOY Bricks. We want every customer to feel confident when ordering from us. Please review our return and refund policy below before requesting a return.

Return Window

• We accept return requests within 30 days of delivery.
• To be eligible for a return, the item must be unused, unassembled, in its original packaging, and in resalable condition.
• Return requests made after 30 days of delivery may not be accepted.

How to Start a Return

Before sending anything back, please contact us first with your order number and the reason for your return.

Please do not return items without approval. Items sent back without prior authorization may not be accepted.

Return Shipping Costs

• If the return is due to a customer reason, the customer is responsible for the return shipping cost.
• Customer reasons include ordering the wrong item, entering the wrong address, changing your mind, or no longer wanting the product.
• Original shipping fees are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, missing parts, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos or videos of the issue
• Photos of the shipping package, if the package was damaged

After reviewing the issue, we may offer a replacement, replacement parts, a partial refund, or a full refund depending on the situation.

Refund Processing

Once your approved return is received and inspected, we will notify you of the refund result.

Approved refunds are usually processed to the original payment method within 5-7 business days. Your bank, card provider, or payment service may need additional time to post the refund to your account.

Items Not Eligible for Return

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Used or assembled building sets
• Items missing original packaging, manuals, parts, or accessories
• Items damaged by improper use, handling, or assembly
• Clearance or final sale items, if clearly marked at the time of purchase
• Gift cards or digital products, if applicable

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the eligible product for a refund and place a new order.

Lost Return Packages

Customers are responsible for safely shipping approved returns back to us. We recommend using a trackable shipping method. We are not responsible for returned packages that are lost in transit.

PayPal or Payment Disputes

If you experience any issue with your order, please contact us first. We are committed to helping resolve problems fairly and efficiently.

If a payment dispute is opened, we may provide order records, tracking information, communication history, and return documentation to the payment provider for review.

Need Help?

If you have questions about a return or refund, please contact us with your order number so we can help you faster.