Return & Refund Policy

Thank you for shopping with us! We aim to provide you with an exceptional shopping experience. Please carefully review the following return and refund policy:

1. 7-Day No-Reason Return and Refund Policy

  • Return Request Period: You may submit a no-reason return and refund request within 7 days from the date you receive the product.

  • Return Conditions: The returned product must be unused, unopened, and in its original packaging with intact labels. The product should not show any signs of use, damage, or stains.

  • Return Shipping Cost: If you choose to return the product for no reason, the return shipping cost must be covered by you.

  • Refund Processing Time: We will process your refund within 7 business days after we receive the returned product and confirm that it meets the return conditions.

2. Return and Refund for Quality Issues or Shipping Errors

  • Quality Issues: If the product you received has quality issues or does not match the item you ordered, you are entitled to a full refund.

  • Return Shipping Cost: In this case, we will cover the return shipping cost, and we will also refund your original shipping fee.

  • Return Time Limit: Please contact customer support to request a return and refund within 7 days of receiving the product.

3. Refund Processing

  • Please submit your return and refund request within 7 days from receiving the product. Requests submitted after 7 days will not be accepted.

  • Refund Method: We typically issue refunds via the original payment method. However, you may choose to receive a store credit voucher for the refund amount, which can be used for future purchases.

    • The voucher will be valid for 12 months from the issue date and can be used on most products.

    • If you prefer a refund to your original payment method, please let us know, and we will proceed accordingly.

  • Note: The refund amount will be for the product price only. If the return is due to a quality issue or shipping error, we will also refund the original shipping cost. For all other returns, shipping fees are non-refundable.

4. Products Not Eligible for Return and Refund

  • The following items are generally not eligible for return and refund: custom-made products, clearance items, electronics, opened food, or cosmetics.
    However, returns for these items may be accepted if there is a quality issue or shipping error.

5. PayPal Dispute Resolution

We understand that issues may arise with your order, and we are committed to working with you to resolve any concerns. If you encounter any issues with your purchase or the return process, please contact us directly, and we will do our best to address your concerns promptly.

In the event that a dispute is initiated through PayPal, we will provide all necessary documentation, including return tracking information and photographs, to resolve the matter efficiently and fairly. Our goal is to ensure a smooth and satisfactory resolution for both parties.

6. Important Reminders

  • No-reason return and refund applies only within 7 days from the date of product delivery, and the product must meet the return conditions.

  • Return requests submitted after 7 days or products that do not meet the return conditions will not be accepted.

  • For all return requests, if the reason is not related to a quality issue or shipping error, the return shipping costs will be the responsibility of the buyer.